Privacy Policy

Effective 07-08 -2025

At Francloy Agencies, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, social media platforms, and services.

1. Information We Collect

When you interact with Francloy Agencies, we may collect the following information:

Personal details such as your name, phone number, and email address
Identification details such as National ID and KRA PIN (for property transactions)
Payment and billing details necessary to complete purchases
Location data when you use our site or attend property viewings
Any information you provide when filling out inquiry forms or contacting us directly

2. How We Use Your Information

We use the information collected for the following purposes:

To process property inquiries, bookings, and purchases
To issue agreements, receipts, and title deed documentation
To provide customer support and respond to your queries
To inform you about new projects, offers, and promotions
To comply with legal and regulatory obligations

3. Sharing of Information

Francloy Agencies does not sell or rent your personal information to third parties. However, we may share your information with:

Legal authorities, when required by law
Banks, SACCOs, or financial partners for mortgage or payment processing (with your consent)
Service providers who support our operations, such as IT or marketing providers

4. Data Protection and Security

We take reasonable technical and organizational measures to safeguard your data from unauthorized access, disclosure, or misuse. While no system is 100% secure, we continuously improve our security practices.

5. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and improve our services. You can disable cookies in your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to your personal data
Opt out of receiving marketing communications
Request deletion of your data where legally possible

7. Third-Party Links

Our website and social media platforms may contain links to third-party sites. Francloy Agencies is not responsible for the privacy practices of these external websites.